Guide

To Re-Tuning

How do I re-tune?

A full re-tune should only take a few minutes & can be done with your remote control. Here are some guidelines for how to do it, but remember every digital TV or set-top box will be a little different:

• Switch on your Freeview TV or box and press ‘menu’ on your remote control.
• Select ‘set up’ or ‘installation’ option.
• Select the ‘full re-tune’ option (sometimes called ‘first time installation’, ‘factory reset’ or ‘default settings’).
• Selecting ‘channel update’ or ‘add channels’ will not fully clear old channels and enable new ones to be found.
• Press ‘OK’ if your equipment asks if you want to delete all your channels, don’t worry this is normal.
• If you are prompted for a code, try 0000 or 1234
• Channels will automatically be installed.
• This may take a few minutes and your equipment may shut down and restart.

I have tried re-tuning but I am still having problems

If you are missing TV channels, consider the following:

• If you have selected ‘channel update’ or ‘add channels’, it will not work. You need to do a full re-tune as outlined above.
• Not all channels are available in all areas. To find out what channels you get in your area, go to the postcode checker at digitaluk.co.uk/postcodechecker
• If you are tuned to a local relay transmitter, at switchover, your service may not resume until later.
• Switchover is a two-stage process, you have to re-tune on or after both stages, and on other dates, see Digital Switchover Dates.
• At switchover a limited number of digital boxes and TVs will stop working and will need to be replaced. To find a list of affected products visit digitaluk.co.uk/troubleshooting
• If you live in an area receiving Freeview services for the first time you may need to use your remote to switch between analogue and digital, to watch the full range of channels between the first and the second switchover dates.
• If you are still having problems, you may need to do a ‘manual re-tune’. A manual re-tune allows you to choose which services your box receives. To find out how to do a manual re-tune go to digitaluk.co.uk/manualretune or call 08456 50 50 50

What is the Switchover Help Scheme?

The Switchover Help Scheme is run by the BBC, to help older and disabled people witheverything they need to switch one TV to digital. Even for those who already have digital TV on their main set, we can convert another TV in their home, for example in the bedroom or kitchen.

The Help Scheme can help everyone who:

• Is aged 75 or over, or
• Has lived in a care home for six months or more, or
• Gets (or could get) certain disability benefits, or
• Is registered blind or partially sighted